Value proposition design : how to create products and services customers want : get started with; /

Innovation and quality improvement in service organizations
Vydáno: (2002)

Service quality an Emerald guide.
Vydáno: (2003)

Service quality an Emerald guide.
Vydáno: (2003)

Juran on quality by design : the new steps for planning quality into goods and services /
Autor: Juran, J. M.
Vydáno: (1992)

Juran on quality by design : the new steps for planning quality into goods and services /
Autor: Juran, J. M.
Vydáno: (1992)

Relationship marketing theory and practice /
Vydáno: (1996)

Relationship marketing theory and practice /
Vydáno: (1996)

Customer care excellence : how to create an effective customer focus. /
Autor: Cook, Sarah
Vydáno: (2011)

Customer care excellence : how to create an effective customer focus. /
Autor: Cook, Sarah
Vydáno: (2011)

Monitoring, measuring and managing customer service /
Autor: Goodman, Gary S.
Vydáno: (2000)

Monitoring, measuring and managing customer service /
Autor: Goodman, Gary S.
Vydáno: (2000)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Autor: Allen, Danica R., 1959-
Vydáno: (2004)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Autor: Allen, Danica R., 1959-
Vydáno: (2004)

Strategic six sigma for champions : keys to sustainable competitive advantage /
Autor: Reidenbach, R. Eric, a další
Vydáno: (2006)

Strategic six sigma for champions : keys to sustainable competitive advantage /
Autor: Reidenbach, R. Eric, a další
Vydáno: (2006)

A modern approach to operations management
Autor: Roy, Ram Naresh
Vydáno: (2005)

A modern approach to operations management
Autor: Roy, Ram Naresh
Vydáno: (2005)

Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
Autor: Taylor, Gerald M.
Vydáno: (2009)

Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
Autor: Taylor, Gerald M.
Vydáno: (2009)

Service innovation management
Vydáno: (2005)

Service innovation management
Vydáno: (2005)

Six sigma marketing : from cutting costs to growing market share /
Autor: Reidenbach, R. Eric
Vydáno: (2009)

Sales and marketing the Six Sigma Way
Autor: Webb, Michael J.
Vydáno: (2006)

Six sigma marketing : from cutting costs to growing market share /
Autor: Reidenbach, R. Eric
Vydáno: (2009)

Sales and marketing the Six Sigma Way
Autor: Webb, Michael J.
Vydáno: (2006)

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
Autor: Tuominen, Kari
Vydáno: (2012)

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
Autor: Tuominen, Kari
Vydáno: (2012)

Papers from the 7th IWC TQM Conference 2013, Belgrade /
Vydáno: (2015)

The TQM journal the international review of organizational improvement.
Vydáno: (2008)

The TQM journal the international review of organizational improvement.
Vydáno: (2008)

Papers from the 7th IWC TQM Conference 2013, Belgrade /
Vydáno: (2015)

The certified quality technician handbook /
Autor: Benbow, Donald W., 1936-, a další
Vydáno: (2003)

Integrating inspection management into your quality improvement system /
Autor: Mawby, William D., 1952-
Vydáno: (2005)

The certified quality technician handbook /
Autor: Walker, H. Fred, 1963-, a další
Vydáno: (2012)

Applied quality control
Autor: Grous, Ammar
Vydáno: (2013)

Best practice quality function deployment (QFD) cases /
Vydáno: (2004)