Value proposition design : how to create products and services customers want : get started with; /

Relationship marketing theory and practice /
Vydáno: (1996)

Customer care excellence : how to create an effective customer focus. /
Autor: Cook, Sarah
Vydáno: (2011)

Monitoring, measuring and managing customer service /
Autor: Goodman, Gary S.
Vydáno: (2000)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Autor: Allen, Danica R., 1959-
Vydáno: (2004)

Strategic six sigma for champions : keys to sustainable competitive advantage /
Autor: Reidenbach, R. Eric, a další
Vydáno: (2006)

A modern approach to operations management
Autor: Roy, Ram Naresh
Vydáno: (2005)

Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
Autor: Taylor, Gerald M.
Vydáno: (2009)

Service innovation management
Vydáno: (2005)

Sales and marketing the Six Sigma Way
Autor: Webb, Michael J.
Vydáno: (2006)

Six sigma marketing : from cutting costs to growing market share /
Autor: Reidenbach, R. Eric
Vydáno: (2009)

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
Autor: Tuominen, Kari
Vydáno: (2012)

The TQM journal the international review of organizational improvement.
Vydáno: (2008)

Papers from the 7th IWC TQM Conference 2013, Belgrade /
Vydáno: (2015)

Axiomatic quality integrating axiomatic design with six-sigma, reliability, and quality engineering /
Autor: El-Haik, Basem
Vydáno: (2005)

The leading edge in quality function deployment
Vydáno: (2003)

Best practice quality function deployment (QFD) cases /
Vydáno: (2004)

Integrating inspection management into your quality improvement system /
Autor: Mawby, William D., 1952-
Vydáno: (2005)

Applied quality control
Autor: Grous, Ammar
Vydáno: (2013)

The certified quality technician handbook /
Autor: Benbow, Donald W., 1936-, a další
Vydáno: (2003)

The certified quality technician handbook /
Autor: Walker, H. Fred, 1963-, a další
Vydáno: (2012)

World class master scheduling best practices and lean six sigma continuous improvement /
Autor: Sheldon, Donald H.
Vydáno: (2006)

Total customer value management : transforming business thinking /
Autor: Mahajan, Gautam, 1946-
Vydáno: (2010)

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /
Autor: Mutua, Jossylin N.
Vydáno: (2006)

Service quality crossing boundaries /
Vydáno: (2003)

Applied statistics for the Six sigma green belt /
Autor: Gupta, Bhisham C., 1942-, a další
Vydáno: (2005)

Best practices in lean six sigma process improvement a deeper look /
Autor: Schonberger, Richard
Vydáno: (2008)

Business performance through lean six sigma : linking the knowledge worker, the twelve pillars, and Baldrige /
Autor: Schutta, James T., 1944-
Vydáno: (2006)

Analysis of reliability and quality control
Autor: Grous, Ammar
Vydáno: (2013)

The certified quality engineer handbook /
Vydáno: (2008)

Implementing design for Six sigma : a leader's guide-getting the most from your product development process /
Autor: Belair, Georgette, 1969-, a další
Vydáno: (2006)

Statistical and managerial techniques for six sigma methodology theory and application /
Autor: Barone, Stefano
Vydáno: (2012)

Six sigma for operational excellence
Vydáno: (2004)

Smart data enterprise performance optimization strategy /
Autor: George, James A., 1948-
Vydáno: (2010)

Six sigma
Autor: Desai, Deepali Kishor
Vydáno: (2010)

Advanced reliability modeling
Vydáno: (2005)

Consistency and transformation in the quality movement
Vydáno: (2006)