Value proposition design : how to create products and services customers want : get started with; /

Innovation and quality improvement in service organizations
Хэвлэсэн: (2002)

Service quality an Emerald guide.
Хэвлэсэн: (2003)

Service quality an Emerald guide.
Хэвлэсэн: (2003)

Juran on quality by design : the new steps for planning quality into goods and services /
-н: Juran, J. M.
Хэвлэсэн: (1992)

Juran on quality by design : the new steps for planning quality into goods and services /
-н: Juran, J. M.
Хэвлэсэн: (1992)

Relationship marketing theory and practice /
Хэвлэсэн: (1996)

Relationship marketing theory and practice /
Хэвлэсэн: (1996)

Customer care excellence : how to create an effective customer focus. /
-н: Cook, Sarah
Хэвлэсэн: (2011)

Customer care excellence : how to create an effective customer focus. /
-н: Cook, Sarah
Хэвлэсэн: (2011)

Monitoring, measuring and managing customer service /
-н: Goodman, Gary S.
Хэвлэсэн: (2000)

Monitoring, measuring and managing customer service /
-н: Goodman, Gary S.
Хэвлэсэн: (2000)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
-н: Allen, Danica R., 1959-
Хэвлэсэн: (2004)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
-н: Allen, Danica R., 1959-
Хэвлэсэн: (2004)

Strategic six sigma for champions : keys to sustainable competitive advantage /
-н: Reidenbach, R. Eric, зэрэг
Хэвлэсэн: (2006)

Strategic six sigma for champions : keys to sustainable competitive advantage /
-н: Reidenbach, R. Eric, зэрэг
Хэвлэсэн: (2006)

A modern approach to operations management
-н: Roy, Ram Naresh
Хэвлэсэн: (2005)

A modern approach to operations management
-н: Roy, Ram Naresh
Хэвлэсэн: (2005)

Service innovation management
Хэвлэсэн: (2005)

Service innovation management
Хэвлэсэн: (2005)

Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
-н: Taylor, Gerald M.
Хэвлэсэн: (2009)

Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
-н: Taylor, Gerald M.
Хэвлэсэн: (2009)

Sales and marketing the Six Sigma Way
-н: Webb, Michael J.
Хэвлэсэн: (2006)

Six sigma marketing : from cutting costs to growing market share /
-н: Reidenbach, R. Eric
Хэвлэсэн: (2009)

Sales and marketing the Six Sigma Way
-н: Webb, Michael J.
Хэвлэсэн: (2006)

Six sigma marketing : from cutting costs to growing market share /
-н: Reidenbach, R. Eric
Хэвлэсэн: (2009)

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
-н: Tuominen, Kari
Хэвлэсэн: (2012)

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
-н: Tuominen, Kari
Хэвлэсэн: (2012)

Papers from the 7th IWC TQM Conference 2013, Belgrade /
Хэвлэсэн: (2015)

The TQM journal the international review of organizational improvement.
Хэвлэсэн: (2008)

The TQM journal the international review of organizational improvement.
Хэвлэсэн: (2008)

Papers from the 7th IWC TQM Conference 2013, Belgrade /
Хэвлэсэн: (2015)

An evaluation of the effect of service quality on customer satisfaction in medical insurance: a case of National Hospital Insurance Fund (NHIF) /
-н: Maara, Juliet Wambui
Хэвлэсэн: (2017)

The certified quality technician handbook /
-н: Benbow, Donald W., 1936-, зэрэг
Хэвлэсэн: (2003)

Integrating inspection management into your quality improvement system /
-н: Mawby, William D., 1952-
Хэвлэсэн: (2005)

The certified quality technician handbook /
-н: Walker, H. Fred, 1963-, зэрэг
Хэвлэсэн: (2012)

The leading edge in quality function deployment
Хэвлэсэн: (2003)