Value proposition design : how to create products and services customers want : get started with; /

Relationship marketing theory and practice /
出版: (1996)

Customer care excellence : how to create an effective customer focus. /
由: Cook, Sarah
出版: (2011)

Monitoring, measuring and managing customer service /
由: Goodman, Gary S.
出版: (2000)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
由: Allen, Danica R., 1959-
出版: (2004)

Strategic six sigma for champions : keys to sustainable competitive advantage /
由: Reidenbach, R. Eric, et al.
出版: (2006)

A modern approach to operations management
由: Roy, Ram Naresh
出版: (2005)

Service innovation management
出版: (2005)

Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
由: Taylor, Gerald M.
出版: (2009)

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
由: Tuominen, Kari
出版: (2012)

Sales and marketing the Six Sigma Way
由: Webb, Michael J.
出版: (2006)

Six sigma marketing : from cutting costs to growing market share /
由: Reidenbach, R. Eric
出版: (2009)

The TQM journal the international review of organizational improvement.
出版: (2008)

Papers from the 7th IWC TQM Conference 2013, Belgrade /
出版: (2015)

The leading edge in quality function deployment
出版: (2003)

Best practice quality function deployment (QFD) cases /
出版: (2004)

Applied quality control
由: Grous, Ammar
出版: (2013)

The certified quality technician handbook /
由: Benbow, Donald W., 1936-, et al.
出版: (2003)

Integrating inspection management into your quality improvement system /
由: Mawby, William D., 1952-
出版: (2005)

The certified quality technician handbook /
由: Walker, H. Fred, 1963-, et al.
出版: (2012)

Axiomatic quality integrating axiomatic design with six-sigma, reliability, and quality engineering /
由: El-Haik, Basem
出版: (2005)

World class master scheduling best practices and lean six sigma continuous improvement /
由: Sheldon, Donald H.
出版: (2006)

Total customer value management : transforming business thinking /
由: Mahajan, Gautam, 1946-
出版: (2010)

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /
由: Mutua, Jossylin N.
出版: (2006)

Service quality crossing boundaries /
出版: (2003)

Applied statistics for the Six sigma green belt /
由: Gupta, Bhisham C., 1942-, et al.
出版: (2005)

Best practices in lean six sigma process improvement a deeper look /
由: Schonberger, Richard
出版: (2008)

Analysis of reliability and quality control
由: Grous, Ammar
出版: (2013)

The certified quality engineer handbook /
出版: (2008)

Implementing design for Six sigma : a leader's guide-getting the most from your product development process /
由: Belair, Georgette, 1969-, et al.
出版: (2006)

Business performance through lean six sigma : linking the knowledge worker, the twelve pillars, and Baldrige /
由: Schutta, James T., 1944-
出版: (2006)

Six sigma for operational excellence
出版: (2004)

Statistical and managerial techniques for six sigma methodology theory and application /
由: Barone, Stefano
出版: (2012)

Warranty fraud management : reducing fraud and other excess costs in warranty and service operations /
由: Kurvinen, Matti, 1961-, et al.
出版: (2016)

Smart data enterprise performance optimization strategy /
由: George, James A., 1948-
出版: (2010)

Quality management and CSR
出版: (2007)

Consistency and transformation in the quality movement
出版: (2006)