BCS, The Chartered Institute for IT, ebrary, Inc, & Brewster, E. (2012). IT service management: A guide for ITIL Foundation Exam candidates (2nd ed.). British Informatics Society Ltd..
Citazione stile Chigago Style (17a edizione)BCS, The Chartered Institute for IT, Inc ebrary, e Ernest Brewster. IT Service Management: A Guide for ITIL Foundation Exam Candidates. 2nd ed. Swindon, U.K.: British Informatics Society Ltd., 2012.
Citatione MLA (9a ed.)BCS, The Chartered Institute for IT, et al. IT Service Management: A Guide for ITIL Foundation Exam Candidates. 2nd ed. British Informatics Society Ltd., 2012.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.