APA引文

BCS, The Chartered Institute for IT, ebrary, Inc, & Brewster, E. (2012). IT service management: A guide for ITIL Foundation Exam candidates (2nd ed.). British Informatics Society Ltd..

Chicago Style (17th ed.) Citation

BCS, The Chartered Institute for IT, Inc ebrary, and Ernest Brewster. IT Service Management: A Guide for ITIL Foundation Exam Candidates. 2nd ed. Swindon, U.K.: British Informatics Society Ltd., 2012.

MLA引文

BCS, The Chartered Institute for IT, et al. IT Service Management: A Guide for ITIL Foundation Exam Candidates. 2nd ed. British Informatics Society Ltd., 2012.