BCS, The Chartered Institute for IT, ebrary, Inc, & Brewster, E. (2012). IT service management: A guide for ITIL Foundation Exam candidates (2nd ed.). British Informatics Society Ltd..
Citação do estilo Chicago (17ª ed.)BCS, The Chartered Institute for IT, Inc ebrary, e Ernest Brewster. IT Service Management: A Guide for ITIL Foundation Exam Candidates. 2nd ed. Swindon, U.K.: British Informatics Society Ltd., 2012.
Citação MLA (9ª ed.)BCS, The Chartered Institute for IT, et al. IT Service Management: A Guide for ITIL Foundation Exam Candidates. 2nd ed. British Informatics Society Ltd., 2012.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.