APA-ийн эшлэл(7 дахь хэвлэлт)

BCS, The Chartered Institute for IT, ebrary, Inc, & Brewster, E. (2012). IT service management: A guide for ITIL Foundation Exam candidates (2nd ed.). British Informatics Society Ltd..

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

BCS, The Chartered Institute for IT, Inc ebrary, ба Ernest Brewster. IT Service Management: A Guide for ITIL Foundation Exam Candidates. 2nd ed. Swindon, U.K.: British Informatics Society Ltd., 2012.

MLA -ийн эшлэл (9 дэх хэвлэлт)

BCS, The Chartered Institute for IT, et al. IT Service Management: A Guide for ITIL Foundation Exam Candidates. 2nd ed. British Informatics Society Ltd., 2012.