The ombudsman handbook designing and managing an effective problem-solving program /
"This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program...
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Jefferson, N.C. :
McFarland & Co., Inc.,
c2011.
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| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| Summary: | "This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management."--Provided by publisher. |
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| Physical Description: | ix, 204 p. |
| Bibliography: | Includes bibliographical references and index. |