The ombudsman handbook designing and managing an effective problem-solving program /
"This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program...
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| Médium: | Elektronický zdroj E-kniha |
| Jazyk: | angličtina |
| Vydáno: |
Jefferson, N.C. :
McFarland & Co., Inc.,
c2011.
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| Témata: | |
| On-line přístup: | An electronic book accessible through the World Wide Web; click to view |
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| Shrnutí: | "This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management."--Provided by publisher. |
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| Fyzický popis: | ix, 204 p. |
| Bibliografie: | Includes bibliographical references and index. |