The ombudsman handbook designing and managing an effective problem-solving program /
"This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program...
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| 格式: | 電子 電子書 |
| 語言: | 英语 |
| 出版: |
Jefferson, N.C. :
McFarland & Co., Inc.,
c2011.
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| 主題: | |
| 在線閱讀: | An electronic book accessible through the World Wide Web; click to view |
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| 總結: | "This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management."--Provided by publisher. |
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| 實物描述: | ix, 204 p. |
| 參考書目: | Includes bibliographical references and index. |