The ombudsman handbook designing and managing an effective problem-solving program /
"This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program...
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Jefferson, N.C. :
McFarland & Co., Inc.,
c2011.
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| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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Table of Contents:
- Purpose, principles and procedures
- Human resources problems and the need for ombudsmen
- Method for solving organizational problems
- Ombudsmen in diverse settings : distinctions and similarities
- Problem solving methods
- Implementing an effective ombudsman program : a guide for human resources managers
- Designing and implementing an ombudsman program
- Using authority and power as tools for effective problem solving
- A day in the life of an organizational ombudsman
- Ombudsman experiences: learning that all problems are important
- Value to top management
- Information for the practicing or aspiring ombudsman
- The ombudsman in the structure of the organization
- Ethical and legal issues
- Evaluation and control
- Bottom-line beneþts of problem solving programs
- The future.