Customer satisfaction : a comparative study of Barclays bank of Kenya and Kenya Commercial bank /

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Bibliographic Details
Main Author: Ogutu, Mercy V.
Format: Book
Language:English
Published: Nairobi, Kenya : Daystar University, 2012.
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Description
Item Description:A thesis presented to the School of Business and Economics of Daystar University in partial fulfillment of the requirements for the degree of Master of Business Administration in Marketing.
Physical Description:xii, 90p.
Bibliography:Includes bibliographical references and index.