Lua APA (7ú heag.)
Ogutu, M. V. (2012). Customer satisfaction: A comparative study of Barclays bank of Kenya and Kenya Commercial bank. Daystar University.
Lua i Stíl Chicago (17ú heag.)
Ogutu, Mercy V. Customer Satisfaction: A Comparative Study of Barclays Bank of Kenya and Kenya Commercial Bank. Nairobi, Kenya: Daystar University, 2012.
Lua MLA (9ú heag.)
Ogutu, Mercy V. Customer Satisfaction: A Comparative Study of Barclays Bank of Kenya and Kenya Commercial Bank. Daystar University, 2012.
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