APA-referens (7:e uppl.)
Ogutu, M. V. (2012). Customer satisfaction: A comparative study of Barclays bank of Kenya and Kenya Commercial bank. Daystar University.
Chicago-referens (17:e uppl.)
Ogutu, Mercy V. Customer Satisfaction: A Comparative Study of Barclays Bank of Kenya and Kenya Commercial Bank. Nairobi, Kenya: Daystar University, 2012.
MLA-referens (9:e uppl.)
Ogutu, Mercy V. Customer Satisfaction: A Comparative Study of Barclays Bank of Kenya and Kenya Commercial Bank. Daystar University, 2012.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.