Customer satisfaction : a comparative study of Barclays bank of Kenya and Kenya Commercial bank /

Slični predmeti

• Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality /
  od: Grigoroudis, Evangelos
  Izdano: (2010)
• Customer satisfaction practical tools for building important relationships /
  od: Scott, Dru
  Izdano: (2000)
• Measuring customer satisfaction
  od: Gerson, Richard F.
  Izdano: (1993)
• Superior customer satisfaction and loyalty : engaging customers to drive performance /
  od: Goldstein, Sheldon D.
  Izdano: (2009)
• Researching customer satisfaction & loyalty how to find out what people really think /
  od: Szwarc, Paul
  Izdano: (2005)