Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality /

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Bibliographic Details
Main Author: Grigoroudis, Evangelos
Corporate Author: SpringerLink (Online service)
Other Authors: Siskos, Yannis
Format: Electronic eBook
Language:English
Published: Boston, MA : Springer US, 2010.
Series:International Series in Operations Research & Management Science, 139
Subjects:
Online Access:http://dx.doi.org/10.1007/978-1-4419-1640-2
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