Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality /
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| Glavni autor: | |
|---|---|
| Autor kompanije: | |
| Daljnji autori: | |
| Format: | Elektronički e-knjiga |
| Jezik: | engleski |
| Izdano: |
Boston, MA :
Springer US,
2010.
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| Serija: | International Series in Operations Research & Management Science,
139 |
| Teme: | |
| Online pristup: | http://dx.doi.org/10.1007/978-1-4419-1640-2 |
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