Grigoroudis, E., & Siskos, Y. (2010). Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. Springer US. https://doi.org/10.1007/978-1-4419-1640-2
I tāruatia paitia ki te papatopenga
Kua rahua te tārua ki te papatopenga
Tohutoru Kātū Chicago (17th ed.)
Grigoroudis, Evangelos, me Yannis Siskos. Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. Boston, MA: Springer US, 2010. https://doi.org/10.1007/978-1-4419-1640-2.
I tāruatia paitia ki te papatopenga
Kua rahua te tārua ki te papatopenga
Tohutoro MLA (9th ed.)
Grigoroudis, Evangelos, me Yannis Siskos. Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. Springer US, 2010. https://doi.org/10.1007/978-1-4419-1640-2.
I tāruatia paitia ki te papatopenga
Kua rahua te tārua ki te papatopenga
Kia tūpato: Kāore pea ēnei kupu hautoa i te ōrite pū 100%.