Citace podle APA (7th ed.)
Grigoroudis, E., & Siskos, Y. (2010). Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. Springer US. https://doi.org/10.1007/978-1-4419-1640-2
Citace podle Chicago (17th ed.)
Grigoroudis, Evangelos, a Yannis Siskos. Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. Boston, MA: Springer US, 2010. https://doi.org/10.1007/978-1-4419-1640-2.
Citace podle MLA (9th ed.)
Grigoroudis, Evangelos, a Yannis Siskos. Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. Springer US, 2010. https://doi.org/10.1007/978-1-4419-1640-2.
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