Perceived service quality amongst employees in the utility industry : a case study of Kenya Power and Lighting Co. Ltd /

-д хадгалсан:

Номзүйн дэлгэрэнгүй
Үндсэн зохиолч:	Mutua, Josslyn N.
Формат:	Ном
Хэл сонгох:	англи
Хэвлэсэн:	Nairobi Kenya : Daystar University, 2006.
Нөхцлүүд:	Service industries > Quality control.
Шошгууд:	Шошго нэмэх Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!

MARC


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050	0	0	\|a HD9980 \|b .M88
100	1		\|a Mutua, Josslyn N.
245	1	0	\|a Perceived service quality amongst employees in the utility industry : \|b a case study of Kenya Power and Lighting Co. Ltd / \|c Jossylyn N. Mutua.
260			\|a Nairobi Kenya : \|b Daystar University, \|c 2006.
300			\|a 152 p : \|b ill.
500			\|a A thesisi submitted to the faculty of postgraduate studies of Daystar University in partial fulfillment of the requirement for the degree of Masters of Business Adminstration in Marketing.
504			\|a Includes bibliographical references and index.
650		0	\|a Service industries \|x Quality control.
908			\|a 120321
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