Mutua, J. N. (2006). Perceived service quality amongst employees in the utility industry: A case study of Kenya Power and Lighting Co. Ltd. Daystar University.
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Citação norma Chicago
Mutua, Josslyn N. Perceived Service Quality Amongst Employees in the Utility Industry: A Case Study of Kenya Power and Lighting Co. Ltd. Nairobi Kenya: Daystar University, 2006.
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Citação norma MLA
Mutua, Josslyn N. Perceived Service Quality Amongst Employees in the Utility Industry: A Case Study of Kenya Power and Lighting Co. Ltd. Daystar University, 2006.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.