Perceived service quality amongst employees in the utility industry : a case study of Kenya Power and Lighting Co. Ltd /
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| Autor principal: | |
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| Format: | Llibre |
| Idioma: | anglès |
| Publicat: |
Nairobi Kenya :
Daystar University,
2006.
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| Matèries: | |
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| Descripció de l’ítem: | A thesisi submitted to the faculty of postgraduate studies of Daystar University in partial fulfillment of the requirement for the degree of Masters of Business Adminstration in Marketing. |
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| Descripció física: | 152 p : ill. |
| Bibliografia: | Includes bibliographical references and index. |