Monitoring, measuring and managing customer service /

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Bibliografski detalji
Glavni autor:	Goodman, Gary S.
Format:	Knjiga
Jezik:	engleski
Izdano:	California : Jossey-Bass, c2000.
Izdanje:	ed.
Teme:	Customer services > Evaluation > Handbooks, manuals, etc. Customer services > Management > Handbooks, manuals, etc. Customer services > Quality control > Handbooks, manuals, etc.
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Monitoring, measuring and managing customer service / od Goodman, Gary S.

Izdano c2000.

Knjiga