Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /

Slični predmeti

• Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
  od: Goodman, John A.
  Izdano: (2009)
• The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
  od: Lowenstein, Michael W., 1942-
  Izdano: (2011)
• The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
  od: Lowenstein, Michael W., 1942-
  Izdano: (2011)
• Beyond customer service, revised
  od: Gerson, Richard F.
  Izdano: (1998)
• Beyond customer service, revised
  od: Gerson, Richard F.
  Izdano: (1998)