Citação APA (7ª ed.)
Goodman, J. A. (2009). Strategic customer service: Managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits. AMACOM.
Citação do estilo Chicago (17ª ed.)
Goodman, John A. Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits. New York: AMACOM, 2009.
Citação MLA (9ª ed.)
Goodman, John A. Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits. AMACOM, 2009.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.