APA (7th ed.) Citation

Hirko, B., & Ross, M. B. (2004). Virtual reference training: The complete guide to providing anytime, anywhere answers. American Library Association.

Chicago Style (17th ed.) Citation

Hirko, Buff, and Mary Bucher Ross. Virtual Reference Training: The Complete Guide to Providing Anytime, Anywhere Answers. Chicago: American Library Association, 2004.

MLA (9th ed.) Citation

Hirko, Buff, and Mary Bucher Ross. Virtual Reference Training: The Complete Guide to Providing Anytime, Anywhere Answers. American Library Association, 2004.