Service recovery and service continuity

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Bibliographic Details
Corporate Author: ebrary, Inc
Other Authors: Baron, Steve, Elliott, Dominic, Harris, Kim
Format: Electronic eBook
Language:English
Published: Bradford, England : Emerald Group Publishing, c2005.
Series:Journal of services marketing ; v.19, no. 5
Subjects:
Online Access:An electronic book accessible through the World Wide Web; click to view
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