APA(7版)引用形式
ebrary, Inc, Baron, S., Elliott, D., & Harris, K. (2005). Service recovery and service continuity. Emerald Group Publishing.
Chicagoスタイル(17版)引用形式
ebrary, Inc, Steve Baron, Dominic Elliott, , Kim Harris. Service Recovery and Service Continuity. Bradford, England: Emerald Group Publishing, 2005.
MLA(9版)引用形式
ebrary, Inc, et al. Service Recovery and Service Continuity. Emerald Group Publishing, 2005.
警告: この引用は必ずしも正確ではありません.