ebrary, Inc, Baron, S., Elliott, D., & Harris, K. (2005). Service recovery and service continuity. Emerald Group Publishing.
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Chicago Style (17th ed.) Citation
ebrary, Inc, Steve Baron, Dominic Elliott, and Kim Harris. Service Recovery and Service Continuity. Bradford, England: Emerald Group Publishing, 2005.
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MLA引文
ebrary, Inc, et al. Service Recovery and Service Continuity. Emerald Group Publishing, 2005.
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警告：這些引文格式不一定是100％准確.