Positively outrageous service how to delight and astound your customers and win them for life /
Zapisane w:
| 1. autor: | |
|---|---|
| Korporacja: | |
| Format: | Elektroniczne E-book |
| Język: | angielski |
| Wydane: |
Chicago :
Dearborn Trade,
2004.
|
| Wydanie: | 2nd ed. |
| Hasła przedmiotowe: | |
| Dostęp online: | An electronic book accessible through the World Wide Web; click to view |
| Etykiety: |
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| 020 | |z 0793188237 (pbk.) | ||
| 035 | |a (CaPaEBR)ebr10062699 | ||
| 035 | |a (OCoLC)60038256 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.5 |b .G76 2004eb |
| 082 | 0 | 4 | |a 658.8/12 |2 21 |
| 100 | 1 | |a Gross, T. Scott. | |
| 245 | 1 | 0 | |a Positively outrageous service |h [electronic resource] : |b how to delight and astound your customers and win them for life / |c T. Scott Gross. |
| 250 | |a 2nd ed. | ||
| 260 | |a Chicago : |b Dearborn Trade, |c 2004. | ||
| 300 | |a xii, 211 p. | ||
| 500 | |a Includes index. | ||
| 505 | 0 | |a In the beginning -- More POS stories -- Sam walton's killing me! -- Service is an affair of the heart -- Trends -- A positively outrageous solution -- The history of POS -- Inviting the customer to play -- Competence, confidence, comfort -- The first step to POS: microbranding -- The secret to standing out -- See it! -- Name it! -- Staff it! -- Market it like there's no tomorrow! -- POS marketing -- The manager's toolbox -- The manager's toolbox. | |
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2009. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Customer services. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10062699 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 63629 |d 63629 | ||