APA(7版)引用形式
Gross, T. S. (2004). Positively outrageous service: How to delight and astound your customers and win them for life (2nd ed.). Dearborn Trade.
Chicagoスタイル(17版)引用形式
Gross, T. Scott. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. 2nd ed. Chicago: Dearborn Trade, 2004.
MLA(9版)引用形式
Gross, T. Scott. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. 2nd ed. Dearborn Trade, 2004.
警告: この引用は必ずしも正確ではありません.