Цитирование APA (7-е изд.)
Gross, T. S. (2004). Positively outrageous service: How to delight and astound your customers and win them for life (2nd ed.). Dearborn Trade.
Цитирование в стиле Чикаго (17-е изд.)
Gross, T. Scott. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. 2nd ed. Chicago: Dearborn Trade, 2004.
Цитирование MLA (9-е изд.)
Gross, T. Scott. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. 2nd ed. Dearborn Trade, 2004.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.