APA način citiranja (7. izdanje)
Gross, T. S. (2004). Positively outrageous service: How to delight and astound your customers and win them for life (2nd ed.). Dearborn Trade.
Čikaški stil citiranja (17. izdanje)
Gross, T. Scott. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. 2nd ed. Chicago: Dearborn Trade, 2004.
MLA način citiranja (9. izdanje)
Gross, T. Scott. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. 2nd ed. Dearborn Trade, 2004.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.