APA(7版)引用形式
Schonberger, R. J. (1991). Operations management: Improving customer service (4th.). Irwin.
Chicagoスタイル(17版)引用形式
Schonberger, Richard J. Operations Management: Improving Customer Service. 4th. Homewood: Irwin, 1991.
MLA(9版)引用形式
Schonberger, Richard J. Operations Management: Improving Customer Service. 4th. Irwin, 1991.
警告: この引用は必ずしも正確ではありません.