APA način citiranja (7. izdanje)

Schonberger, R. J. (1991). Operations management: Improving customer service (4th.). Irwin.

Čikaški stil citiranja (17. izdanje)

Schonberger, Richard J. Operations Management: Improving Customer Service. 4th. Homewood: Irwin, 1991.

MLA način citiranja (9. izdanje)

Schonberger, Richard J. Operations Management: Improving Customer Service. 4th. Irwin, 1991.