Dealing with the irate customer /

"This Video shows simple commuincation techniques that help employees deal with angry or upset customer".

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Bibliographic Details
Corporate Author:	Advantage media
Format:	Electronic Globe Software
Language:	English
Published:	Nairobi, Kenya : Kantola Production.
Series:	Customer service series
Subjects:	Conflict (psychology) Consumer complaints. Customer relations.
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Athi-River Campus: Multimedia

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