The effect of the implementation of the service charter on service delivery in telecommunications sector : a case study of Communications Commission of Kenya /

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Bibliographic Details
Main Author:	Maina, Silas M.
Format:	Book
Language:	English
Published:	Nairobi, Kenya : Daystar University, 2013.
Subjects:	Service delivery. Service > Level agreement. Telecommunication services.
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Nairobi Campus: Africana & Special Collection

Holdings details from Nairobi Campus: Africana & Special Collection
Call Number:	THES TK5102.5.M35 2013
Barcode BK96319	Available Place a Hold