The effect of the implementation of the service charter on service delivery in telecommunications sector : a case study of Communications Commission of Kenya /
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Nairobi, Kenya :
Daystar University,
2013.
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| Subjects: | |
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| 952 | |0 0 |1 0 |4 0 |6 TK_5102_500000000000000_M35_2013 |7 0 |9 71964 |a DUN |b DUN |c AFR |d 2017-09-28 |g 0.00 |l 0 |o THES TK5102.5.M35 2013 |p BK96319 |r 2017-09-28 00:00:00 |w 2017-09-28 |x 96319 |y THES | ||
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| 100 | |a Maina, Silas M. |9 11060 | ||
| 245 | |a The effect of the implementation of the service charter on service delivery in telecommunications sector : |b a case study of Communications Commission of Kenya / |c Silas M. Maina. | ||
| 260 | |a Nairobi, Kenya : |b Daystar University, |c 2013. | ||
| 300 | |a x, 91 p. ; | ||
| 500 | |a A thesis presented to the School of Business and Economics of Daystar University Nairobi, Kenya in partial fulfillment of the requirements for the degree of Masters of Business Administration in Strategic Management. | ||
| 650 | |a Service delivery. |9 11061 | ||
| 650 | |a Service |x Level agreement. |9 11062 | ||
| 650 | |a Telecommunication services. |9 11063 | ||
| 908 | |a 140428 | ||
| 942 | |c THES |2 lcc | ||