The effect of the implementation of the service charter on service delivery in telecommunications sector : a case study of Communications Commission of Kenya /
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| Format: | Livre |
| Langue: | English |
| Publié: |
Nairobi, Kenya :
Daystar University,
2013.
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| Cote: |
THES TK5102.5.M35 2013 |
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| Code-barres BK96319 | Disponible Réserver |
The effect of the implementation of the service charter on service delivery in telecommunications sector : a case study of Communications Commission of Kenya / 
Introducing IBM Tivoli service level advisor