Service management : operation,strategy,Information technology /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
1221 Avenue of the Americas, NY :
McGraw-Hill,
2008.
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| Edition: | 6th ed. |
| Subjects: | |
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| Physical Description: | xvi, 539 p : Col.ill. |
|---|---|
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780077228491 : |