Service management : operation,strategy,Information technology /
Gorde:
| Egile nagusia: | |
|---|---|
| Formatua: | Liburua |
| Hizkuntza: | ingelesa |
| Argitaratua: |
1221 Avenue of the Americas, NY :
McGraw-Hill,
2008.
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| Edizioa: | 6th ed. |
| Gaiak: | |
| Etiketak: |
Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!
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Antzeko izenburuak: Service management :
- Service management [accompanied by a CD-ROM that contains supplementary information] : operations, strategy, and information technology /
- Services management
- Services management (including skill development) /
- Services marketing and management
- The impact of technology on services
- Service quality a global perspective /