An analysis of the role of monitoring and evaluation in customer satisfaction in the banking industry: a case of Commercial Bank of Africa, Nairobi, Kenya /

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Bibliographic Details
Main Author:	Kiptoo, Sarah J.
Format:	Book
Language:	English
Published:	Nairobi Daystar University 2018
Subjects:	Banks and banking Banks and banking > Customer services
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100		\|a Kiptoo, Sarah J. \|9 6277
245		\|a An analysis of the role of monitoring and evaluation in customer satisfaction in the banking industry: \|b a case of Commercial Bank of Africa, Nairobi, Kenya / \|c Sarah J. Kiptoo
260		\|a Nairobi \|b Daystar University \|c 2018
300		\|a xii, 70 p. \|b ill.
504		\|a Includes bibliographical references
650		\|a Banks and banking \|9 675
650		\|a Banks and banking--Customer services \|9 1376
942		\|2 lcc \|c THES \|h HG1616 \|i .C87K57 \|k THES \|m 2018 \|6 HG1616 C87 K57