An analysis of the role of monitoring and evaluation in customer satisfaction in the banking industry: a case of Commercial Bank of Africa, Nairobi, Kenya /

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Bibliographic Details
Main Author: Kiptoo, Sarah J.
Format: Book
Language:English
Published: Nairobi Daystar University 2018
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Nairobi Campus: Africana & Special Collection

Holdings details from Nairobi Campus: Africana & Special Collection
Call Number: THES HG1616.C87K57 2018
Barcode BK0107571 Available Place a Hold