The effectiveness of customer retention strategies adopted by Kenya Commercial Bank: a case of Nairobi central business district
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Nairobi
Daystar University
2015
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| Subjects: | |
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Add Tag Nairobi Campus: Africana & Special Collection
| Call Number: |
THES HG1616.K34 2015 |
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| Barcode BK0105825 | Not for loan Recall This |
An analysis of the role of monitoring and evaluation in customer satisfaction in the banking industry: a case of Commercial Bank of Africa, Nairobi, Kenya /