Citação norma APA
Kiptoo, S. J. (2018). An analysis of the role of monitoring and evaluation in customer satisfaction in the banking industry: A case of Commercial Bank of Africa, Nairobi, Kenya. Daystar University.
Citação norma Chicago
Kiptoo, Sarah J. An Analysis of the Role of Monitoring and Evaluation in Customer Satisfaction in the Banking Industry: A Case of Commercial Bank of Africa, Nairobi, Kenya. Nairobi: Daystar University, 2018.
Citação norma MLA
Kiptoo, Sarah J. An Analysis of the Role of Monitoring and Evaluation in Customer Satisfaction in the Banking Industry: A Case of Commercial Bank of Africa, Nairobi, Kenya. Daystar University, 2018.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.