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Integrated measurement-- KPIs and metrics for ITSM : a narrative account /

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Bibliografske podrobnosti
Glavni avtor: McLean, Daniel (ITSM Consultant)
Format: Elektronski eKnjiga
Jezik:angleščina
Izdano: Ely, Cambridgeshire : IT Governance Publishing, 2013.
Teme:
Performance technology.
Performance standards.
Information technology > Management.
Information technology > Quality control.
Electronic books.
Online dostop:An electronic book accessible through the World Wide Web; click to view
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