Integrated measurement-- KPIs and metrics for ITSM : a narrative account /
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| Autor principal: | |
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| Formato: | Recurso Eletrônico livro eletrônico |
| Idioma: | inglês |
| Publicado em: |
Ely, Cambridgeshire :
IT Governance Publishing,
2013.
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| Assuntos: | |
| Acesso em linha: | An electronic book accessible through the World Wide Web; click to view |
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