McLean, D. (2013). Integrated measurement-- KPIs and metrics for ITSM: A narrative account. IT Governance Publishing.
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Citação norma Chicago
McLean, Daniel. Integrated Measurement-- KPIs and Metrics for ITSM: A Narrative Account. Ely, Cambridgeshire: IT Governance Publishing, 2013.
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Citação norma MLA
McLean, Daniel. Integrated Measurement-- KPIs and Metrics for ITSM: A Narrative Account. IT Governance Publishing, 2013.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.