McLean, D. (2013). Integrated measurement-- KPIs and metrics for ITSM: A narrative account. IT Governance Publishing.
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Dyfyniad Arddull Chicago
McLean, Daniel. Integrated Measurement-- KPIs and Metrics for ITSM: A Narrative Account. Ely, Cambridgeshire: IT Governance Publishing, 2013.
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Dyfyniad MLA
McLean, Daniel. Integrated Measurement-- KPIs and Metrics for ITSM: A Narrative Account. IT Governance Publishing, 2013.
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Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.