Effective apology mending fences, building bridges, and restoring trust /

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Bibliografski detalji
Glavni autor: Kador, John
Autor kompanije: ebrary, Inc
Format: Elektronički e-knjiga
Jezik:engleski
Izdano: San Francisco : Berrett-Koehler Publishers, 2009.
Izdanje:1st ed.
Serija:BK business book.
Teme:
Online pristup:An electronic book accessible through the World Wide Web; click to view
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Sadržaj:
  • The age of apology
  • Why we apologize and what it accomplishes
  • Recognition
  • Responsibility
  • Remorse
  • Restitution
  • Repetition
  • When, where, and how to apologize
  • How to accept (and reject) an apology
  • Apology and forgiveness
  • Obstacles to wholehearted apology
  • The best apology possible : ten apology do's and don'ts
  • Talking about apology : frequently asked questions
  • What can I do now? Five apology practices.