Effective apology mending fences, building bridges, and restoring trust /
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| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
San Francisco :
Berrett-Koehler Publishers,
2009.
|
| Edition: | 1st ed. |
| Series: | BK business book.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 005 | 20171002055858.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 090202s2009 cau sb 001 0 eng | ||
| 010 | |z 2009002120 | ||
| 015 | |a GBA930828 |2 bnb | ||
| 016 | 7 | |z 014937859 |2 Uk | |
| 020 | |z 9781576759011 (pbk. : alk. paper) | ||
| 020 | |z 1576759016 (pbk. : alk. paper) | ||
| 035 | |a (CaPaEBR)ebr10315417 | ||
| 035 | |a (OCoLC)449521239 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HD59.2 |b .K34 2009eb |
| 082 | 0 | 4 | |a 659.2 |2 22 |
| 100 | 1 | |a Kador, John. | |
| 245 | 1 | 0 | |a Effective apology |h [electronic resource] : |b mending fences, building bridges, and restoring trust / |c John Kador. |
| 250 | |a 1st ed. | ||
| 260 | |a San Francisco : |b Berrett-Koehler Publishers, |c 2009. | ||
| 300 | |a 273 p. | ||
| 490 | 1 | |a A BK business book | |
| 504 | |a Includes bibliographical references (p. 243-251) and index. | ||
| 505 | 0 | |a The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. | |
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2013. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Corporate image. | |
| 650 | 0 | |a Apologizing. | |
| 650 | 0 | |a Corporations |x Public relations. | |
| 650 | 0 | |a Business communication. | |
| 650 | 0 | |a Crisis management. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 830 | 0 | |a BK business book. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10315417 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 100809 |d 100809 | ||