Couzin, G., & Grappone, J. (2014). Five stars: Putting online reviews to work for your business. Wiley.
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Citação norma Chicago
Couzin, Gradiva, and Jennifer Grappone. Five Stars: Putting Online Reviews to Work for Your Business. Indianapolis: Wiley, 2014.
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Citação norma MLA
Couzin, Gradiva, and Jennifer Grappone. Five Stars: Putting Online Reviews to Work for Your Business. Wiley, 2014.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.