Cita APA (7th ed.)

Couzin, G., & Grappone, J. (2014). Five stars: Putting online reviews to work for your business. Wiley.

Cita Chicago (17th ed.)

Couzin, Gradiva, i Jennifer Grappone. Five Stars: Putting Online Reviews to Work for Your Business. Indianapolis: Wiley, 2014.

Cita MLA (9th ed.)

Couzin, Gradiva, i Jennifer Grappone. Five Stars: Putting Online Reviews to Work for Your Business. Wiley, 2014.