Couzin, G., & Grappone, J. (2014). Five stars: Putting online reviews to work for your business. Wiley.
芝加哥风格引文Couzin, Gradiva, 与 Jennifer Grappone. Five Stars: Putting Online Reviews to Work for Your Business. Indianapolis: Wiley, 2014.
MLA引文Couzin, Gradiva, 与 Jennifer Grappone. Five Stars: Putting Online Reviews to Work for Your Business. Wiley, 2014.
警告：这些引文格式不一定是100％准确.