ebrary, Inc, Kenett, R., & Salini, S. (2011). Modern analysis of customer surveys: With applications using R. John Wiley & Sons.
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Citação norma Chicago
ebrary, Inc, Ron Kenett, and Silvia Salini. Modern Analysis of Customer Surveys: With Applications Using R. Chichester: John Wiley & Sons, 2011.
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Citação norma MLA
ebrary, Inc, et al. Modern Analysis of Customer Surveys: With Applications Using R. John Wiley & Sons, 2011.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.